Contact Us
A question? The team is here to help
Whether it's for pre-purchase advice, order tracking, a return request, or simply a chat, the team is available to respond to every message.
Before sending a message
For faster processing, here is the useful information to include in your request:
- Order number for any question related to a current order or return
- Nature of the product concerned by the request
- Clear description of the need or problem encountered
- Photos in case of a defective or damaged product received
Frequently asked questions
📦 Order tracking
The tracking number is sent by email upon shipment. Check your spam folder if nothing is received within 48 hours.
↩️ Return or refund
Send the request to the email above with the order number. The return address and instructions will be communicated within 48 hours.
💡 Product advice
Describe the situation (pain area, frequency, context). A tailored recommendation will be provided by return email.
❓ General question
Any question related to products, lead times, or payment methods will receive a personalized response.
